32+ Best Shopify Live Chat Apps from hundreds of the Live Chat reviews in the market (Shopify App Store, Shopify Apps) as derived from Mageplaza Ranking which is using Mageplaza scores, rating reviews, search results, social metrics. The bellow reviews were picked manually by Mageplaza experts, if your Live Chat does not include in the list, feel free to contact us. The best Live Chat theme collection is ranked and result in December 2018, the price from $.
Facebook is now considered the most popular social media in the world. The email, phone is no longer effective in marketing than messaging platforms like Facebook Messenger. The potential customers who check their Messenger inbox daily; therefore, the Facebook messenger is the tool that you need to improve the conversations rate. This app Facebook Chat by Beeketing is what you are looking for to integrate with your Shopify store. It can increase the customer’s satisfaction because you enable answering the customer’s questions about the products they are concerning. Especially, by Facebook Chat widget, the users will chat directly with their visitors in real time. That is the reason why this app helps you boost your sales effectively. Last but not least, it is free and easy to install with several steps.
Rating: 3769 - 4.8 / 5
If you are a Shopify merchant who: haven’t got any experience in online marketing, don’t have the time and budget to hire a marketing expert to manage your social channels, Kit is just exactly designed for you. The app plays the role of your FREE artificial intelligence marketing employee who would recommend to you the marketing activities that would boost sales. Simply by messaging Kit over Facebook Messenger, SMS or Ping, you could create Facebook ads, send your customers personalized emails, create a discount code and so on. The return Kit offers to you would be in the increased sales and the time saved by having Kit manage your marketing. In addition, Kit works in partnership with many other Shopify apps. This means that, when connected to other compatible apps, Kit would be given a power-up to do even better in the task of helping you market your store.
Price: Start from $0/month
Rating: 1050 - 4.3 / 5
The customers’ satisfaction is so important to the success of your Shopify store. It is necessary for the store owners to take care of their visitors in real time, this app Tidio Chat is one of the best tools that help you increase the sale effectively. With the unique features, the Tidio can merge live chat, Bots, and Marketing Automation to meet all demands of the customers. Moreover, by adding this app, adding you will empower your store services with the quickest and most effective form of contact. The app users can not only contact their visitors but also track all their activities when they come to their shops. More importantly, you can remind every customer about their abandoned cart in your store. The customers are also attracted by discounts and the beautiful pictures of your products. This is how the Abandoned Cart Bot works. Last but not least, this app enables integrating with GetResponse, Zendesk, Mailchimp, and Google Analytics
Price: Free plan available. Additional charges may apply.
Rating: 645 - 4.8 / 5
The Chatra Live Chat and Facebook app was developed by Roger Wilco LLC. The Shopify store owners enable communicating more with their customers by Live chat & Facebook messenger. Besides, this app also helps your sales increase because the customers will be supported to place the order. With your concern, they will be more satisfied. Especially, the Chatra Live Chat allows you to collect actionable feedback to improve the customer’s trust and your store reputation. Moreover, the shop owners are active to identify problems, collect the customer’s contact information and understand them better. Furthermore, by the Chatra app, you can track the shopper’s cart contents to identify most valuable customers and provide suitable assistance in real time.
Price: Start from $0/month
Rating: 336 - 4.9 / 5
The Tawk.to is one of the most famous Shopify app suppliers in the market. They bring us a free app named tawk.to live chat app which helps you increase the profit from the visitors come to your website. Moreover, this app also is an effective tool in managing the Shopify store as well as the customer’s transaction. In addition, it is easy for you to communicate with customers because it is compatible with all modern browsers such as Facebook, Zalo, etc. Therefore, it will increase the user’s interaction with their customers by chatting with them. More importantly, by tracking their behaviors, you enable supporting them to meet all the customer’s demands. The customers will be satisfied and then they will buy more, which boost your sales. With this app, you have to pay nothing to use the unlimited number of Agents, Chat Volumes or websites.
Rating: 181 - 4.6 / 5
The WhatsHelp is famous for many Shopify apps that satisfy all the users by the most updated features. The Chat button app is one of the most powerful tools for any Shopify store owners to increase the profit and customer’s satisfaction. By simple steps, this app will be installed directly without coding. Moreover, the Chat button can integrate with other apps such as Facebook Messenger or WhatsApp. Therefore, it allows the shop owners to have a conversation with you and support their transaction. With more than 2 billion users on Facebook, Facebook now becomes the most effective tool for you to take care of your customers. In addition, this app is also convenient with the daily reports. Last but not least, it is much more personalized designs and enables increasing the sales by supporting them.
Rating: 145 - 4.8 / 5
Developed by Autoketing, the Facebook chat box app is one of the live chat boxes with customers via Facebook Messenger. With the tons of effective features, this app is considered as one of the best solutions to connect the Shopify store owners with the customers all around the world. It is convenient for the users to set up this app with several steps; moreover, the installation is automatical. Because of the popularity of the Facebook, Facebook chat box app will be a tool to take care of your customers at any time and anywhere. As a result, it builds the visitor’s trust and close relationship with them, which drives the sales and profit. You also enable making your store more beautiful and professional by the custom icon with text and color. Moreover, this app helps you to display your products on multiple devices with the best vision. Last but not least, it can integrate with Shopify’s chat app so it is easy for you to maximize your customer’s satisfaction.
Rating: 101 - 4.9 / 5
In present, Facebook becomes the most effective tool to approach the customers in the social media. Moreover, Facebook is taking B2C communications; therefore, the Shopify store owners should integrate a tool that connects them to their customers on Facebook. Zotabox is a 3rd party app provider, they have developed an app called the Facebook Live Chat. In addition, for using this app, you can use the email address associated with your Shopify account. This app now becomes the new ‘live chat’ to their Shopify shops. Furthermore, you can keep a history of customer’s conversation and reconnect with them whenever. More importantly, this app is fully customizable, which means that you can create the store on your own. Without the coding, you just need one click to install this app. By using Facebook Live Chat, you can support and answer any questions of the customers in real time.
Price: Start from $0/month
Rating: 100 - 4.8 / 5
With the growth of the Facebook Messenger, it is necessary for the Shopify store owners to empower their shops. Such as one of the best app for the Shopify stores, ShopMessage app which has a variety of effective features is the solution to boost the sales and marketing campaign through the. By the high-tech engines for Shopify, this app will provide a tool that brings an abandoned cart automation on Facebook Messenger to minimize the lost. Moreover, all your products will be displayed with the best performance by the responsive feature. In addition, this app also allows the store owners can maximize their e-commerce revenue by increasing the conversation rate. The customers will be more satisfied because you can recommend them a menu that shoppers can purchase while chatting with you. Last but not least, ShopMessage is totally easy to install and use with simple steps, so the users can manage the store without much knowledge about coding.
Price: $99/month. 28-day free trial. Additional charges may apply.
Rating: 85 - 4.4 / 5
The Olark Live Chat Cart Monitor app is one of the most useful apps that provides the customers not only products information but also the flexible supports when shopping. This app also has many good features such as a flexible and customizable chat widget’s look. It is a kind of tool that helps the users to connect more with their customers. Moreover, the Shopify store owners can track the customer’s shopping carts then analyze their shopping habit. Besides, the Olark Live Chat connects you to the right customer, in the right place, at the right time. Installed this app, you totally enable boosting sales by engaging customers at the right moment. Furthermore, you also promote complementary products by tracking the contents of your customers’ shopping carts with Olark’s Cart Monitor.
Price: Free plan available. 14-day free trial. Additional charges may apply.
Rating: 63 - 4.2 / 5
The app that enables integrating to your Shopify and perfectly boosting your sales is Facebook Chat 2.0 by Customer.guru. This app allows the Shopify store owners to chat with beautiful icons. Moreover, you can customize the store’s color, which makes your shop stunning. In addition, this app also helps add a welcome message and upload the unique photo. When the visitors click the icon, there is a Facebook Messenger window opened on the side of their screen. Therefore, they can ask any questions about the products through message your Facebook page, so the conversation rate will be higher. Especially, it is fully responsive to different devices such as iPhone and Android phones, you can reply to all the questions and demands of the customers in real time.
Rating: 60 - 4.4 / 5
Re:amaze Live Chat & Helpdesk app was developed with the best technology to give the Shopify store owners helpful features to boost their business. This app is not only a Live Chat app but also a multiple channels helpdesk on Shopify because it allows you to approach the customers via emails, Facebook, Messenger, Twitter, etc. Moreover, the shop owners can answer all questions and meet all demand by communicating with them. In addition, this app helps your store to connect different Shopify stores, therefore, you will make more return. Furthermore, your website’s loading speed will not be affected by installing this app because it provides an SEO-friendly script loading. More importantly, this app is totally free and it is easy to install without coding knowledge.
Price: From $20/month. 14-day free trial. Additional charges may apply.
Rating: 56 - 5.0 / 5
Facebook Messenger is considered the best channel that any Shopify store owners want to connect with their potential customers. By this Messenger Channel app the users can add their products to any browses. Therefore, it is totally easy for the users to use Messenger to maximize their revenue. Moreover, this app allows the shop owners to attract more customers to their websites and make purchases. The customers will be impressed with your store performances because of all the customizable tools. In addition, you also can track any buyers and Facebook sales by using the sales channels. Finally, there is a button called Message Us that helps your customers to contact and make comments about your products, therefore, you can optimize the customer satisfaction.
Rating: 54 - 4.1 / 5
When the customers visit your online store, without your presence, they will feel so unhappy because none cares them. Therefore, the Shopify store owners are looking for an app that helps them take care of their customers when they are busy with their business. The Chat App is what they want to have for their shops. This app provides the users with many helpful features such as automatic chat module, chat dashboard, and monitoring the visitors. Moreover, all the customer’s questions will be answered by eliminating the barrier of communication, so the conversion rate will increase and the sales will increase too. In addition, the Current products that the customers searching will be shown in the shopping basket; therefore, you can track which kind of products they are concerning.
Price: $5/month. 14-day free trial. External Charges may apply.
Rating: 54 - 4.5 / 5
For an online store, it is hard to online 24/7 to provide the customers with advice and questions answering, hence, you can look for help from this app. Once you apply it in your store, it will play a role as an online sales assistant, which can complete many tasks. Particularly, it can help consumers find the products they want and give them the answers to their questions quickly. Moreover, this is such a smart app that all the collected feedback is used as a source of conversational experience, which helps to increase the quality of the future conversation. Another advantage of this app is that it is easy to install and use. All you need to do is to choose a template or create a new one for your store and wait for some seconds then you will have a virtual supporter for free.
Rating: 52 - 4.9 / 5
Easy Messenger - Live Chat, which is released by the NexusMedia team, is an important tool for all Shopify e-commerce administrators to employ Facebook Messenger as a Live Chat for your store. Facebook Messenger is a well-beloved communication channel so having a live chat right on Facebook Messenger is a potent way to actively connect your potential customers with your store or brand. By providing customer support in real-time, we believe that you are enabled to get a huge increase in your conversion rate and even more, maintain the relationship with them and get it deeper and deeper. To extend your global sales, cross-selling and of course, marketing campaigns, Easy Messenger - Live Chat is a must-have extension for you to grow your Facebook target audience and approach your potential leads even they moved away from or left your store site. It takes just one click to have yourself a productive marketing tool, go for it!
Rating: 52 - 4.8 / 5
Email Offers, which is provided by the Sticky Apps team, is an amazing marketing application for store administrators to grow sales and save time by automatically following up with specific groups of customer. With Email Offer, you are enabled to keep the customers returning to your store by offering various discounts and good deals. By that way, you can gradually turn traffic to leads. There are 4 types of segmentation that the offers are classified to suit every each of them: first-time shoppers, infrequent shoppers, loyal customers, and inactive accounts. Based on that, offers are personalized to respectively turn the first-time shoppers to loyal customers, persuade infrequent shoppers and loyal customers to make more purchases, and convert inactive accounts to potential shoppers. Only 1 click to run this application without coding required. Get it now!
Price: $14.99/month. 14-day free trial.
Rating: 42 - 4.5 / 5
Developed by Pure Chat, the Pure Chat app is the tool for any Shopify store to be better organized. Moreover, the shop owners also enable boosting the customer conversations with their visitors in real time. In addition, the users can reduce the operator costs and abandoned the cart. With unlimited chat box, the customers will be supported anytime; therefore, it makes more profit for your store. More importantly, this app is totally free and you just need one click to install it without a code. To customize your own store, Pure Chat also the solution you need to have. This Shopify app helps you track your customer’s transactions and improve their satisfaction through chat management in the Pure Chat dashboard.
Rating: 30 - 3.8 / 5
You want to increase your customer’s satisfaction, your store sales without paying anything. The Smartsupp app is the free tool that helps you boost your sales. With some very simple steps, you can download a FREE live chat with visitor recording. With a combination of live chat and visitor recording, Smartsupp is making you understand your visitors and answer any of their questions on your website. You will have all the information about your visitors such as their name, email, etc. Moreover, the store owners enable customize your store with different designs. Furthermore, it can support your store with multi-language live chat, the record the screens of your visitors. The powerful combination of live chat and visitor recordings lets you know customers’ needs even before they make a final decision. Smartsupp is an effective way to right track to the customers.
Price: Start from $0/month
Rating: 13 - 3.2 / 5
Intercom, which is released by the Intercom team, is an important tool for all Shopify e-commerce administrators to catch, convert and retain customers by providing modern live chat. With Intercom, you are enabled to engage and assist you potential leads in real time with user-friendly live chat and targeted messages right on your store site. On top of that, sending personalized emails and messages is also a very potent way to engage visitors and effectively motivate customers to visit your store more often and make more purchases. Additionally, this application enables customers to immediately check the status of their order in Messenger without starting a conversation. With any customer who starts a conversation, you can have an entire view of him/her with a live profile. Then, you are able to capture them as your potential leads and save their full history. Let’s start a conversation with us at intercom.com now to have a detailed answer for what you are hesitating about!
Price: Free to install. External Charges may apply.
Rating: 9 - 2.8 / 5
Today there are more 2 billion users using Facebook, which doubles than the number of users in just five years. Therefore, Facebook Messenger is such a huge potential market for e-commerce business. It is necessary for the Shopify admins to Facebook Messenger into your Shopify store. Moreover, this app is easily set up and install automatically with simple steps. In addition, you can support everyone who visits your store using Facebook Messenger wonders about your products. Furthermore, the users can save chat history and collect the customer’s information. More important, the shop owners enable increasing the sales, profit as well as the customer’s interaction. It helps build the trust and the customer’s satisfaction with the store reputation. In addition, you can create a second-chance at converting by one of newest features showing a popup until the customer moves their customers to leave your site.
Rating: 6 - 5.0 / 5
Zendesk Chat by Zendesk is an app which provides a live chat platform like Facebook Messenger, Twitter, and Line, which could help you build the relationships with your customers. Using this app, your customers can ask for help if they needed, in inverse if you think someone might need help, you can start a chat with them. When all the customers’ questions have been responded and solve promptly, it will improve their shopping experience significantly, and consequently, your sales and revenue would increase considerably. Also, with this app, you can have access to relevant customer Shopify data such as order information, billing, or shipping which would help you reduces context-switching for agents, driving productivity. Besides, adding a live chat to a Shopify-powered site can convert browsers into buyers, increase average order value, and reduce cart abandonment. To access this app, you first need to have a Zendesk Support account which links to the Zendesk Chat account. Once you have created one, you can enable the display of the widget via the integration’s setup page easily without any additional code.
Price: Start from $0/month
Rating: 5 - 1.0 / 5
Facebook Ad Guru designed by Stunning provides a smart and simple solution to advertise on Facebook and Instagram. This app offers various useful features. Firstly, it is easy to use. This app has already known the information about the products that you want to advertise and your customers, so it can help you create and manage great campaigns without any training or complicated technical knowledge. Secondly, it provides powerful retargeting Ads base on customer information such as gender, age, income, education, interests, etc. All you have to do is picking the products you want to advertise, add the copy that goes with them, and this app will figure out the target audience, the advertising schedule, and the budget according to your products, customers and sales trends. This app takes away the complexity of optimizing Facebook advertising and then help you create a simple, powerful, and smart workflow that could save you lots of time and effort. Install now to gain a 15-day free trial experience these amazing features.
Price: $24.99/month. 15-day free trial.
Rating: 5 - 3.4 / 5
Messenger Chatbot Marketing by Akohub is a Shopify app designed to help you turn store visitors into customers by linking Facebook Messenger chat with your store website. You could also use Messenger Chatbot Marketing to create your store’s Facebook Messenger chatbot. The app saves your and your customers time significantly with immediate automatic replies to customers’ messages. Having the app installed and you will be able to cut down on a large amount of time and money on customer service. Plus, your customers would receive answers immediately after they send their questions. Moreover, the app could be used to offer customers exclusive product discounts, as well as showcase the products to customers and let them place orders right within Facebook Messenger. The best thing is that, the app offers a free plan version. So what are you waiting for?
Price: Start from $0/month
Rating: 3 - 5.0 / 5
With the expansion of Facebook, it becomes the most effective tool for any Shopify shops to increase the conversation rate with their customers as well as sales. Moreover, this app has many useful features that help your store more competitive than stores. In addition, the customers will be supported with the various steps in check out such as real-time Facebook Chat. Therefore, the customers won’t buy more, which results in the increasing sales in your store. This app is also fully responsive on mobile and desktop, which means that your store will be displayed perfectly in all screens. More importantly, you just need one click for all the installation process without any coding. Last but not least, the Facebook Chat Flux with the best customer’s support will be the solution to increase the customer’s satisfaction and the interaction rate.
Rating: 1 - 5.0 / 5
Chatvisor Facebook Newsletter designed by chatvisor is an app which helps you send your latest News directly to your customer by using Facebook Messenger. This app offers some great features that could help you make the most out of Facebook. Firstly, the Messenger Newsletter feature would keep your customers updated with your latest news, upcoming events, and valuable content. It covers all the works from getting people to your messenger channel to managing the content you would like to send to your customers. Secondly, this app provides various metrics to analyze your Facebook page and its users which would give you the right insights to understand how your communication on Facebook increases your conversion rates and affects your performance. Another amazing feature which this app provides is the LiveChat/LiveView. It extends Facebook Messenger with additional options like sending your products when supporting a customer, offering the user to subscribe to your news. Install now for free and start to experience these useful features.
Price: Start from $0/month
Rating: 1 - 5.0 / 5
Special thanks to all vendors which contributed the best 32 Shopify Live Chat apps. We honestly recommend you to give every app above a try if possible. We create this review series with the aim of helping Shopify online stores find the best Live Chat for their website. All of the information on the review (including features, description, prices, and links) is collected from the vendor’s website or their own published page/ selling channels.
The list of the best 32 Shopify Live Chat apps is kept up-to-date on a regular basis by our team. Please feel free to reach us out if you have any questions related to this app review.
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