4+ Best Shopify Helpdesk Apps from hundreds of the Helpdesk reviews in the market (Shopify App Store, Shopify Apps) as derived from Mageplaza Ranking which is using Mageplaza scores, rating reviews, search results, social metrics. The bellow reviews were picked manually by Mageplaza experts, if your Helpdesk does not include in the list, feel free to contact us. The best Helpdesk theme collection is ranked and result in January 2019, the price from $.
Gorgias – Customer Service by Gorgias is an app which connects all your communication channels to manage all your customer support in one place. This app offers several useful features. Firstly, it collects customer support messages from every channel such as email, live chat, phone, etc. into one view so that you can merge conversations and reply without conflicts. Besides, you can see the order details for customers and can refund, cancel, or duplicate those orders without having to leave the helpdesk app which would help you edit/refund orders, cancel subscriptions, award loyalty points, and more in one click. In addition, you can also set up automated responses to common tickets such as where’s my order? It would help you reduce your workload and make your support team more productive. All of the features above would help you increase the conversion rates and your revenue because you would be able to get back to your customers twice as fast as before when using this app. Let’s install the app and get started now.
Price: From $60/month. 7-day free trial. Additional charges may apply.
Rating: 167 - 4.8 / 5
Re:amaze Live Chat & Helpdesk app was developed with the best technology to give the Shopify store owners helpful features to boost their business. This app is not only a Live Chat app but also a multiple channels helpdesk on Shopify because it allows you to approach the customers via emails, Facebook, Messenger, Twitter, etc. Moreover, the shop owners can answer all questions and meet all demand by communicating with them. In addition, this app helps your store to connect different Shopify stores, therefore, you will make more return. Furthermore, your website’s loading speed will not be affected by installing this app because it provides an SEO-friendly script loading. More importantly, this app is totally free and it is easy to install without coding knowledge.
Price: From $20/month. 14-day free trial. Additional charges may apply.
Rating: 56 - 5.0 / 5
xSellco Helpdesk is an effective tool aiding e-shops in solving hundreds of questions coming from merchants. xSellco provides a lot of distinctive characteristics which allows your online stores fasten the speed of responding. First and foremost, Sellco aims to optimize customers’ satisfaction by giving rapid connection with purchasers wherever they are. Any questions are sent to conversation boxes and admins can figure out the proper solutions. In addition, these requirements for customers are listed in order, then applying the rule of “first comes first serves”, admins cannot be in mess to answer pop-up questions. Second, thanks to Sellco, you can manage the quality of customer support, whether your answers meet the demand of buyers or not. After that, you are likely to change the plan or sales staffs to raise the merchants’ loyalty. The most special characteristic of the app is that the app can give you automatically translation. This feature is especially helpful in dealing with inquiries which are not written in English. When you write your answers in English, the app also translates into customers’ mother tongue. That’s so interesting! How can e-stores use the app? Just click the button of download and use it. The app is totally free.
Price: Free to install. External Charges may apply.
Rating: 17 - 4.6 / 5
UVdesk eCommerce is a smart tool designed by Webbkul to help e-stores deal with customers’ feedback and requirements. UVdesk brings to users a lot of advantages. First, UVdesk offers the admins of online shops with a rapid and controllable way to respond to all customers’ inquiries which are sent from different channels. Moreover, the app can connect with Shopify, therefore you can easily manage the number of booking within a day or a week without going out of your Shopify Admin page. Second, UVdesk also brings to your Internet-based stores the right of creativity and management. It means that you are able to change the design, background theme to fit with the store’s image. Besides, the workflow and the traffic of responding become quicker so, you can satisfy your buyers and reduce their feeling of waiting-time perception. Last but not least, to maximize the rate of answering questions, UVdesk is equipped with many advocacy channels such as email, social media, marketplaces, and FAQs. Particularly, in the FAQs part, the app automatically posts the most regular problems and its answers so that users can have a quick look to solve the troubles. You are offered a 30-day free trial, then you can upgrade your account into the enterprise which costs you $36 per month. Don’t hesitate, customer support will become in handy thanks to UVdesk.
Price: $36/month. 30-day free trial.
Rating: 11 - 5.0 / 5
Special thanks to all vendors which contributed the best 4 Shopify Helpdesk apps. We honestly recommend you to give every app above a try if possible. We create this review series with the aim of helping Shopify online stores find the best Helpdesk for their website. All of the information on the review (including features, description, prices, and links) is collected from the vendor’s website or their own published page/ selling channels.
The list of the best 4 Shopify Helpdesk apps is kept up-to-date on a regular basis by our team. Please feel free to reach us out if you have any questions related to this app review.
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