How to email customers on Shopify

email
customers

As an order is placed by a customer, his information including his name or address can be automatically updated in the customer list. There are lots of things that you can do to help manage your customers well. For example, you can email them as you are an admin. In addition, you can update, edit or eliminate his profile. Interestingly, if you like to send emails or discounts to some targeted customers, you can set up a customer group. In this writing, you will be shown how to email customers on Shopify on Desktop, iPhone, and Android.

How to email customers

To email customers on Desktop

Step 1: Select Customers.

First, you need to select Customers at your Shopify admin.

how to email customers

Step 2: Press the name of the customer you want to send him an email.

Choose the name of the customer that you want to send him an email.

how to email customers

Step 3: Choose the email address of the customer.

Next, you can choose the email address of the customer from the Contact section.

how to email customers

Step 4: Edit and update the subject line for this email

You can edit and update the subject line for this email. If not, you can leave it by default shop.name which presents the name of your store in emails.

Step 5: Enter your message.

From the Custom message for this customer section, you can enter your message to the customer.

how to email customers

In case you want to have a copy of the message you sent to the customer, choose another email you want to receive it from the Send bbc to: box.

Take note that the email you see on the right is linked to the account’s email you are logging in. Meanwhile, the email on the left is linked to the Shopify account.

how to email customers

Step 6: Go to Review email.

To finish, you can go to Review email.

how to email customers

Step 7: Click Send notification.

After reviewing your email, click Send notification if you think this is good enough to send.

how to email customers

To email customers on iPhone

Step 1: Go to Store, and tap Customers.

After logging in, you can go to Store at the bottom of the page, and then tap Customers.

how to email customers

Step 2: Choose the customer’s name you want to send him an email.

Next, choose the customer’s name you want to send him an email.

Step 3: Touch the email address of the customer.

To keep going, you can touch the email address of the customer from the Contact section.

Step 4: Edit the email.

Edit the email or you can leave it to set it as a default of shop.name that generates the name of your store.

Step 5: Type the message to the customer.

Then, you can type the message to the customer. Check the email’s address from the Send bbc to: box if you want to have a copy of your message.

Step 6: Touch Review email if you are done.

Touch Review email when you are done.

Step 7: Send notification.

You can Send notification if your message is complete. Tap Back if you want to revise it several times.

To email customers on Android

Step 1: Touch Store, then Customers.

After logging in, you can touch Store, then Customers.

Step 2: Opt for the customer’s name that you want to send him an email.

Choose the customer’s name you want to send him an email.

Step 3: Go to the email address of the customer.

You can go to the email address of the customer in the Contact section.

Step 4: Get the email edited.

Get the email edited. Otherwise, you can leave it as a default of shop.name that presents the name of your store.

Step 5: Type the message to the customer.

You can type the message to the customer. Check the email’s address in the Send bbc to: box in case you want to have a copy of your message.

Step 6: Touch Review email as you are finished.

Touch Review email as you are finished.

Step 7: Send the notification.

You can touch Send notification if you think your message is complete. When you want to revise your message for a few times, tap Back.

Conclusion

Those above-mentioned steps on how to email customers plays an important role in giving you a hand to reach close to your customers and manage them effectively.

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