How to refund an entire order on Shopify

refund
entire
order

For several reasons, there will be cases when you need to refund an order. This means that you will have to return the customers the purchases they have already made. When refunding an order, you could restock the items and send an email of notification to the customer.

Items that belong to an order are categorized based on their fulfillment status.

If an order is refunded to store credit via Shopify POS, then the amount could be refunded to the original purchase method after that. Take a look at Selling in person to view more information related to Shopify POS.

  • Caution:

For orders that go together with discount codes, the amount the customer paid for the products might be smaller than the amount you could refund. Bear in mind that refunds cannot be reversed, so choose the refund amount with care.

For you who are a bit confused about how this refund process works, read this article below to get the answer to the question: How to refund an entire order on Shopify.

How to refund an entire order on Shopify

To refund an entire order on Desktop

Step 1: Go to Orders.

First, sign in your Shopify store account, go to the Orders section on your left.

To refund an entire order

#### Step 2: Click the order number

Your list of orders is now fully displayed. Click the number of the order you want to refund in the Order column to view its details.

To refund an entire order

Step 3: Click Refund

In the payment status section (Paid/ Unpaid), click the Refund button in the bottom.

Step 4:

The Refund payments dialogue will now appear. Next, specify the quantities of all the items in that order.

To refund an entire order

Step 5: (Optional) Enter the amount of shipping rates to be refunded

Optional: If you want to, in the Shipping field, enter the shipping amount to be refunded.

Step 6: Check/Uncheck the Restock items box

If the items have already been delivered but not yet returned from the customers’ address, then uncheck the Restock items box on top of the dialogue. This checkbox will only be displayed if you are tracking inventory for the items in the order.

Step 7: (Optional) Specify a reason for refund

Optional: Enter in the text box a reason for the refund, if necessary.

To refund an entire order

Step 8: Click Refund

Click the Refund button in the bottom to confirm your refund.

To refund an entire order on iPhone

Step 1: Go to Orders.

First, log in your Shopify account, then go to the Orders section.

Your list of orders is then fully displayed.

To refund an entire order

Step 2: Tap the order number

Tap the order you want to refund for its details.

To refund an entire order

Step 3: Tap Refund Payments

In the payment status section (Paid/ Unpaid), tap the Refund payments button.

To refund an entire order

Step 4: Specify the quantity of each product in that order

Use the + and - button next to each item to specify the quantity sold.

To refund an entire order

Step 5: Check/Uncheck the Restock checkbox

If you want to restock the items to inventory, check the Restock checkbox. Uncheck it if otherwise.

Step 6: (Optional) Include/Exclude the shipping rates in Refund shipping

Check the Refund shipping box to add the shipping fees in the refund total.

Note that the amount in the Total section would then be equal to that in the Total available to refund section.

To refund an entire order

Step 7: (Optional) Specify a reason behind the refund decision.

Note down the reason for the refund if you find necessary.

Step 8: Tap Refund.

Make sure all of the information you provided was right, then tap Refund to refund the order.

To refund an entire order on Android

Step 1: Go to Orders.

First, log in your Shopify account, then visit the Orders section.

Your list of orders is then fully displayed.

Step 2: Tap the order number

Tap the order you want to refund for its details.

Step 3: Tap Refund Payments

In the payment status section (Paid/ Unpaid), tap the Refund payments button.

Step 4: Specify the quantity of each product in that order

Use the + and - button next to each item to specify the quantity sold.

Step 5: Check/Uncheck the Restock checkbox

If you want to restock the items to inventory, check the Restock checkbox. Uncheck it if otherwise.

Step 6: (Optional) Include/Exclude the shipping rates in Refund shipping

Check the Refund shipping box to add the shipping fees in the refund total.

Note that the amount in the Total section would then be equal to that in the Total available to refund section.

Step 7: (Optional) Specify a reason behind the refund decision.

Note down the reason for the refund if you find necessary.

Step 8: Tap Refund.

Make sure all of the information you provided was right, then tap Refund to refund the order.

Conclusion

After performing all of the steps of the How to refund an entire order article above, you have already been able to make your first refund. As practice makes perfect, I hope you would be more and more familiar with the Shopify platform.

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