To the orders that include shipping service, sometimes you will need to update the addresses of shipment or new tracking numbers. After updating these information, normally the Shopify system will send a notification email to the customer. However, in case you and your customers relize this process is unneccessary, it’s okay to disable the shipping update notification as well.
How to disable the Shipping update notification
- Step 1: Select the order from the Orders list
- Step 2: Click More and select Edit Tracking
- Step 3: Enter new tracking details
- Step 4: Uncheck send notification email to customer
- Step 5: Save your edit
Step 1: Select the order from the Orders list
From Shopify admin, click
Orders on the menu on your left to open the orders list.
In the orders list, select the order you want to adjust the feature.
Step 2: Click More and select Edit Tracking
After select one, you will access its main section, where you can check all the details and progress of the order.
In the Fulfilled area, click
More. From the appearing dropdown list, choose Edit tracking.
Step 3: Enter new tracking details
The Edit tracking window will present right after. There, you can update tracking details.
Step 4: Uncheck Send notification email to customer
Remove the tick from Send notification email to customer to disable this function.
Step 5: Save your edit
Save to confirm your sequence.
In order to reduce unnecessary notifications that might spoil your customers’ email inbox, you can disable the shipping update notification. However, please remember, although you can shut down this notification, you still need to process this with your customers’ consent.