How to change your store's internal email address on Shopify

change
internal
email
address

Your store on Shopify might use two different email addresses for different purposes. Your Shopify account email is the one you provided when signing up for Shopify, which Shopify uses to send you any important notice related to your account. This is not your store’s internal email.

If you are the store account owner, the email with which you log in to your Shopify admin is associated with the staff account of your store account owner. Shopify bills will also be sent to this email. In order to change this email address to another one on Shopify, you will have to first update the information in the account owner’s staff account.

How to change your store’s internal Shopify email address

To change your store’s internal Shopify email address on Desktop

Step 1: Go to Settings

Log in your store with the store owner’s account, then go to the Settings field in the bottom right.

change your store's internal Shopify email address on Desktop

Step 2: Go to General

From Settings, go to the General section. There you’ll see the Store details field with your account email.

change your store's internal Shopify email address

Step 3: Enter the new Account email address you wish to change to

Update your new Account email address in the Account email textbox.

Step 4: Click Save

After making a change, scroll down to the bottom and click the Save button and your new email is successfully updated.

change your store's internal Shopify email address

To change your store’s internal Shopify email address on iPhone

Step 1: Go to Settings

Log in your store with the store owner’s account, then go to the Settings field.

change your store's internal Shopify email address

Step 2: Go to General

From Store Settings, go to the General section. There you’ll see the Store details field with your account email.

change your store's internal Shopify email address

Step 3: Enter the new Account email address you wish to change to

Update your new Account email address in the Account email textbox.

Step 4: Tap Save

After making a change, swipe down to the bottom and tap the Save button and your new email is successfully updated.

change your store's internal Shopify email address

To change your store’s internal Shopify email address on Android

Step 1: Go to Settings

Log in your store with the store owner’s account, then go to the Settings field.

Step 2: Go to General

From Store Settings, go to the General section. There you’ll see the Store details field with your account email.

Step 3: Enter the new Account email address you wish to change to

Update your new Account email address in the Account email textbox.

Step 4: Tap Save

After making a change, swipe down to the bottom and tap the Save button and your new email is successfully updated.

Conclusions

Above are the simple steps that guide you through How to change your store’s internal email address on Shopify. If your concern is How to change your store’s customer-facing email address, view the instruction here instead.

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