There are cases that you have already fulfilled one order but problems suddenly occur and you cannot fulfill it. It is also possible that you are mistaken fulfilling an order some days because of your bad mood for instance. When it happens, you need to cancel the fulfillment to avoid any refund or additional fee charged. If you are in this situation and you don’t know what to do, follow this article and you will know how to cancel a fulfillment on Shopify.
How to cancel a fulfillment
Step 1: Select Orders
Log-in to your Shopify account on the website and go to the
Orders in the menu in the left. It stays in the second place, right below the
Step 2: Pick an order
After clicking on
Orders, it will move to the
All orders page and you will see the list of all your orders there. Find an order which has the fulfillment status as
Fulfilled then press on it. The
fulfillment status column is the one next to the
Total and it will color grey for
Fulfilled. Meanwhile, the
Unfulfilled is in yellow that it is more outstanding. For example, order #1001 is marked as fulfilled in my list and I want to cancel it that I will choose this order.
Step 3: Cancel fulfillment
The detailed information of the order will appear on your screen display. In the
Fulfilled section, you will see the list of products of the order and the
More 🔻 button below it. Click on that button then select
Cancel fulfillment out of the options list. To get a clearer image of what you have to do, look at the picture below. Follow what I’ve done in step 2, it describes my screen display, which is the information of order #1001. When you choose
More, four options will appear for you to select, consists of
Print packing slip and
Cancel fulfillment. Hence, press on
If you have completed all the steps and your internet connection is stable, the system will immediately inform you that the fulfillment is canceled, like the picture below:
After the cancellation, you can see that the
Create shipping label appears in the
Fulfilled section which means that you can buy the new carrier for the fulfillment. You can also choose to fulfill the order partially by pressing on
Mark as fulfilled and select items you want. If you don’t know or don’t remember how to fulfill an order partially, you can link to this post to discover the process and practice it.
To conclude, this writing has given you the ways to cancel a fulfillment on Shopify together with the photos illustration for each step. There are three steps in total that it will not take much of your time to practice this action by yourself. Therefore, I hope that you can do it properly and receive some benefits from this topic.